Case study
+
Shipments Completed
1.4 M
across industries like healthcare, aerospace, and semiconductors.
Lives Impacted
200,000+
by transporting organs and life-saving medical supplies
operations in
80+
A highly specialized logistics workforce ensures 24/7 operations. Global team of 350+ experts powers seamless execution across continents.
Year‑Over‑Year Growth
230%
through continuous innovation and global expansion
Airspace, a global leader in time-critical logistics — including organ transport and other urgent shipments — relies on an ever-growing network of independent contractors to deliver on its promises in the U.S. The company has experienced rapid growth since its founding in 2016. But as Airspace scaled, its driver onboarding process began to show strain.
It became clear the onboarding experience for drivers was outdated and inefficient. All communication was email-based, often routed through different contacts, placing undue stress on the operations team and frustrating both drivers and staff.
– said Austin Sutliff,
Director of Operations at Airspace.
Airspace chose to partner with GigSafe, attracted by the platform’s focused feature set.
From the start, GigSafe worked closely with Airspace to build custom features tailored to their needs. These included a universal onboarding link with built-in applicant vetting, referral tracking for incentive campaigns, pre-contract questionnaires for complex forms like W-9s, custom drip campaigns, and secondary onboarding flows for contractors with additional compliance requirements.
Custom Features
Universal onboarding link
Built-in applicant vetting
Referral tracking
Automation Across 20 Markets
Document routing customized per market
Secondary flows for compliance
Smart Workflows
Pre-contract questionnaires (e.g., W-9s)
Custom drip campaigns
Despite being a growing company themselves, GigSafe was responsive and maintained a problem-solving mindset throughout the process. The implementation took about 4–7 weeks, with close daily collaboration ensuring a smooth transition.
Since moving to GigSafe, Airspace has seen measurable improvements in both cost and efficiency. The company cut its monthly onboarding spend by 50% and freed up roughly 80 hours per week for its team.
Many thousands of drivers have signed up to drive with Airspace via GigSafe’s onboarding link. While the number of activated drivers fluctuates based on market needs, the Airspace team feels they've hired higher-caliber drivers.
The onboarding experience has become more professional and aligned with today’s gig worker expectations, especially in terms of speed.